As much as high clinical standards, efficient processing and record keeping are vital to best practice optometry, it’s also important to remember the personal touch. The human interaction that makes our customers feel not just cared for but cared about. | more
Behind every podium-placed performer, there is always a team of people ensuring a personal best can happen, says Ross Campbell.
A Hemel Hempstead resident who endured Storm Doris to have a last minute eye test has praised his local Specsavers team for identifying a medical condition that could have cost him his sight. Jim Turner | more
Choroidal melanomas are a rare finding in primary eyecare but it is of great importance to detect and diagnose not only from a risk to severe vision loss but also due to the risk of the ocular finding being a metastasic tumour from elsewhere in the body. | more
Dame Mary Perkins has selected the Overall Excellence category winners for the annual Customer First awards for 2016. The three individuals were nominated by their managers and were picked out from hundreds of retail staff | more
Adrian Higgins looks at how retailers can compete with ecommerce by providing a unique enough in-store experience for the customer to justify the trip to the high st. | more
Digital Precision Eyecare at Specsavers has won the Personalisation Initiative of the Year at the Retail Week Customer Experience Awards. | more