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Customer service – the personal touch

As much as high clinical standards, efficient processing and record keeping are vital to best practice optometry, it’s also important to remember the personal touch. The human interaction that makes our customers feel not just cared for but cared about. | more

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Putting the customer first

Dame Mary Perkins has selected the Overall Excellence category winners for the annual Customer First awards for 2016. The three individuals were nominated by their managers and were picked out from hundreds of retail staff | more