recruiter - Rob Mould - SRS - Specsavers Recruitment Services

In the spotlight – Rob Mould – in-house recruiter

Spectrum caught up with Rob Mould, head of Specsavers Recruitment Services – a man who oversees the placement of over 600 candidates a year – about best practice for interviews.

How can prospective employees apply for a position at Specsavers?

Online, by phone and in-store interview.

Online at or contact Specsavers in-house recruitment team on 01566 771888 or

What is the internal process after an application is made?

Our in-house recruitment team review the application and contact the applicant to talk through their current situation and what a perfect role really looks like to them. In our experience, every candidate has different needs, and whether they’re driven by progression, incentives or flexible working for example, we can help find this in our stores. After discussing the candidate’s needs, the recruitment consultant will then send and discuss the application with local store director and arrange an interview.

What is the interview process?

The recruitment team arrange the interview and support the candidate throughout the process. The interview itself will take place with the store where the candidate will meet the directors and get a feel of what it’s like to work there.

What makes a CV standout?

Headline – A CV is the first opportunity to catch an employer’s eye, so consider a great headline to be an advert for yourself and capture the reader’s attention in the best way you can.

Bespoke – Add something that is unique to you and that specifically aligns your skills and achievements with the role. This will strengthen your application.

Clinical and professional achievements – Achievements help you stand out from the crowd

Reflect the real you – It’s great to give a flavour of who you are in your CV, so avoid the stock approach and let us know how interesting you are..

What are you looking for in a cover letter?

A cover letter is an essential way get your application noticed. We look for something that shows the candidate has taken time to really consider the
requirements of the specific role. This is a real sign of genuine interest and can stand your application ahead of the rest.

How should a candidate best prepare for an interview?

Research into the company, the store, their local website, the directors and the role can really help prepare for interview. Our in-house recruitment team work closely with our stores and have plenty of resources to support your preparation.

What three interview tips would you give a candidate?

Equip yourself with the support of your previous success. Go in with any facts or figures at hand on your previous performance, this is a convincing way to build credibility and show you really are as good as you say you are.

Personalise your answers to the interview you are in. In my experience candidates often respond to questions with generic answers, such as ‘what I want from my next role is xyz’. When interviewing, we want people who want our job, not just a job. So try to give answers specific to the role, ‘the reason this role stood out for me is that it sounds like it will give me XYZ in my next role which is what I really want to do’.

Ask questions. Moving jobs is a big deal and if you don’t ask enough questions, you can appear like you don’t care about your next role. Forget questions on pay, holiday and benefits, these make it look like money is your main motivation.

Focus on questions about the business, the team, the structure and even the interviewers’ background and why people enjoy working at their store – this will clearly convey your interest and passion on the position.

What are your interview ‘pet peeves’?

Poor time-keeping and lack of preparation.

Sum up your ideal candidate in three words…

Positive, passionate and prepared.

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