2016 Annual report…
More people than ever are choosing and trusting Specsavers for their optical and hearing care, according to the Specsavers Partnership’s 2015-16 Annual Review which is published this week.
In a year in which Specsavers was named the UK’s best high street retailer for customer service by the Institute of Customer Service, customer numbers in the UK increased by five percent.
More housebound customers were also able to benefit from Specsavers’ clinical care, with its domiciliary eyecare provider Healthcall becoming the market leader in home visits and now providing eyecare for over 70,000 people.
The year was also a significant one for the move to community-based enhanced optical services, with great strides made in ensuring all stores have the right level of accreditation to treat minor eyecare and raising awareness of these services among the public.
With 2016 marking the 50th anniversary of co-founders Doug and Dame Mary Perkins first qualifying as ophthalmic opticians, Doug Perkins writes in the introduction:
‘We have seen a huge amount of change along the way. Despite this, emergent technology and increasing demands of customer require optical providers to continue evolving to remain successful. Our partners are in a prime position to lead such change and define the optical profession of the future. These are truly exciting times.’
Other highlights from the Review include:
• A 5.8% increase in Group revenue which now stands at £2.18 billion worldwide, of which £1.24 billion is from the UK.
• Over 19.5 million frames and 400 million contact lenses sold.
• More than £2.5 million raised for charity worldwide. Stores and support offices in the UK raised £950,000 for various good causes, including the Teenage Cancer Trust, the Alzheimer’s Society and Guide Dogs for the Blind, and Dame Mary and Doug Perkins donated £555,000 to national and international charities including Vision Aid Overseas and Vision Care for Homeless People.
• Investment in digital innovation doubled for the third year in a row, revolutionising the customer journey at Specsavers.
• A continuing focus on professional development, with new career paths introduced for UK optical practitioners and audiologists, helping them map their professional journey from pre-qualification to post-registration and beyond, including enhanced optical services.
The Annual Review can be read here
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