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  • Profile Journal / June 14, 2015

    Articles and case studies from Specsavers' in-house journal for professional staff

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CPD: Communication skills – building trust and empathy

1 September 2016

Psychologist Dr Sukhwant Bal shares best practice for optometrists on building rapport, using three different scenarios in a 25-minute masterclass – the time-poor patient, the anxious patient, the patient who likes to talk. | more

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