Corporate psychologist Dr Bal explains the concept of resilience in the workplace and gives guidance on adaptability, what to do when things don’t go as planned and being able to bounce back. | more
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Psychologist Dr Sukhwant Bal shares best practice for optometrists on building rapport, using three different scenarios in a 25-minute masterclass – the time-poor patient, the anxious patient, the patient who likes to talk. | more
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